Timeline for booking, payment, and lesson
- Booking
- appointments at least 3 days ahead (current limitation)
- up to 6 appointments (current limitation)
- The customer may cancel the appointment (before approval).
- Approval
- The instructor will approve the appointment within 36 hours of the request submission.
- Automatically canceled in case of expiration or refusal
- The reason is notified In case of refusal.
- The customer may cancel the appointment.
- Payment
- deadline is 24 hours before the beginning of the lesson appointment.
- Note: You need to order with 0 payments even for free lessons.
- The customer may cancel the appointment (Full refund – Paypal transaction fee).
- deadline is 24 hours before the beginning of the lesson appointment.
- Less than 24 hours before the lesson
- The appointment cannot be canceled on the web page.
- Contact support (PM or email) and the instructor (email) to cancel the appointment
- 50% refund
- In case of casualty, consult support.
- Start Lesson (lesson schedule assumed to be 9:00 to 10:00)
- 8:50 Connect your device and open the lesson page and open the lesson URL.
- 8:55 Prompt for checking devices appears.
- 9:00 — 9:10 Test your camera and mic. Call the instructor and wait for the answer
- 9:15 is the lateness limit. Treated as a “no show” after 9:15
- no refund for “no show”.
- 10:00 End of the lesson
- The communication automatically closed. The top bar color shows the closing time approaches.
- You can close the lesson earlier than if you and the instructor agreed.
Lesson operation details are in another post.
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